FAQ'S
FAQs
Home Care Services
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What does your home care service include?
We provide regular home inspections, seasonal maintenance coordination, emergency response, vendor oversight, and restocking essentials like firewood or basic supplies.
How often do you inspect the property?
We offer customizable inspection schedules—weekly, biweekly, or monthly—depending on the homeowner’s preference and the season.
Can I request services when I'm not in town?
Absolutely. We’re your eyes and hands on the ground. Just text or email, and we’ll take care of it—from deliveries to last-minute repairs.
What happens if you find damage or maintenance issues during an inspection?
We’ll notify you immediately, provide photos, and offer repair options. With your approval, we’ll coordinate with trusted local vendors and oversee the work.
Do you offer snow removal or landscaping services?
While we don’t perform these services in-house, we coordinate and supervise reliable vendors on your behalf to ensure quality and consistency.
FAQs
Short-Term Rental Management
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What platforms do you manage properties on?
We manage listings on Airbnb, Vrbo, others and integrate seamlessly with Hostfully to streamline bookings and communications.
How does your pricing model work?
We charge a flat monthly management fee—no commissions—so you keep more of your rental income and enjoy predictable costs.
Who handles guest payments and taxes?
All guest payments go directly to you through the booking platform. We do not touch your funds. Airbnb and Vrbo collect and remit lodging taxes as required.
What’s included in your rental management service?
We handle guest messaging, bookings, turnovers, restocking, inspections, and issue resolution. You get hands-free hosting without sacrificing quality.
How do you handle guest-caused damages?
We use a damage protection service (e.g., Airbnb’s AirCover or third-party insurance) to pursue reimbursement directly from the guest. We document issues and file claims on your behalf.
FAQs
Concierge Services
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What types of concierge services do you offer?
We offer grocery and liquor stocking, private chef arrangements, adventure planning, equipment rentals, and personalized itineraries—all curated to enhance your guest or homeowner experience.
Can guests book services in advance?
Yes! Guests can pre-arrange services when booking their stay. We’ll provide a curated menu of offerings and confirm availability in advance.
Do you offer pet services?
Yes. We can coordinate dog walking, pet sitting, and even vet appointments for guests or homeowners traveling with pets.
How do you price concierge services?
Pricing varies based on the service. Some offerings have flat fees, while others are billed hourly or based on third-party provider rates. All rates are transparent and provided upfront.
Are your concierge services only for rental guests?
Not at all. Homeowners can enjoy full access to our concierge offerings year-round, whether you're in residence or preparing for a visit.